Root Cause Submission

June 20, 2023

Process Impacted

Manufacturer – Warehouse Processes

Root Cause of Exception - Type

Human Error

Root Cause of Exception - Description

Warehouse scanning the incorrect barcode on pallet

What type of exception did/would result from the root cause? - Type

Product, No Data

What type of exception did/would result from the root cause? - Detailed

Due to incorrect pallet label scanned, incorrect data flows through the system that eventually fails in the interface. Due to this failure the file never makes it to the customer

How frequently can the root cause be expected to occur if preventive action is not taken?

Frequently (daily, weekly, monthly)

How broad is the expected impact of the root cause?

Very Broad (e.g., likely to cause exceptions for entire lot or shipment)

What preventive actions can be taken to reduce the likelihood or impact of the root cause?

Train warehouse operator to identify and scan the correct label on the pallet. Adhere to a common label standard as much as possible