Orders closed by 3PL at the end of the day instead of when the product physically leaves the facility.
What type of exception did/would result from the root cause? - Type
Product, No Data
What type of exception did/would result from the root cause? - Detailed
Product will reach the customer frequently before the data is triggered to them especially when the customers are within few ours of warehouse location and physical product arrives at customer facility on the same day
How frequently can the root cause be expected to occur if preventive action is not taken?
Frequently (daily, weekly, monthly)
How broad is the expected impact of the root cause?
Very Broad (e.g., likely to cause exceptions for entire lot or shipment)
What preventive actions can be taken to reduce the likelihood or impact of the root cause?
3PL should close the order and send shipment confirmation as the physical shipment leave the 3PL facility